After-sales service

We are dedicated to offering our customers comprehensive and responsive after-sales service to guarantee optimal equipment condition throughout its lifespan. Our comprehensive after-sales service encompasses the following aspects:

（I）. The installation and commissioning of the system will be carried out in accordance with the relevant specifications and standards.

A professional technical team will be on site for equipment installation and commissioning. Their role is to ensure that the equipment runs normally. We provide comprehensive operational training to ensure that our customers are fully conversant with the use of the equipment.

（II）. Regular maintenance

It is essential to conduct regular checks and maintenance of the equipment in order to prevent potential issues and ensure the long-term stability of the equipment's operation. Offer expert maintenance advice and guidance to optimise the lifespan of the equipment.

（III）. Our customer service team is available 24 hours a day to assist with any issues you may have. Our customer service team is available 24/7 to respond to any repair requests. Our technicians will attend the site as soon as possible to diagnose the fault and repair it, thus ensuring that production is not interrupted.

（IV）. Spare parts supply

It is essential to provide an original spare parts supply to guarantee the quality of equipment repair and replacement parts. It is essential to establish a comprehensive spare parts inventory in order to respond rapidly to customer requirements and minimise downtime.

（V）. Technical upgrading

In response to customer demand and technological advancement, we offer equipment upgrading and remodeling services to enhance production efficiency and product quality.

Our objective is to guarantee the seamless production and operation of our customers' products through effective and professional after-sales service, thereby creating greater value for our customers.

（Ⅰ） Aftermarket issue

①Please confirm whether you provide after-sales service or warranty?

At our company, we recognize the significance of providing comprehensive after-sales service. To that end, we have established a global after-sales support service, designed to meet the diverse needs of our customer base. Furthermore, we offer a one-year warranty on drying equipment parts, providing additional assurance for your investment.

②Please advise on the best way to contact you should I have any questions or encounter any issues with the service?

We offer a variety of ways to contact us, including direct telephone number+8618435723232and email address Mickdehydrator@gmail.com. These can be used to arrange a consultation with our company, an online video discussion, or to contact one of our professional consultants directly. We hope to be able to resolve your issue as soon as possible, either directly with you or through our customer service team.

②Do you offer warranty or repair services?

To prevent disruption to your production schedule due to equipment failure, we offer global unscheduled inspection services to guarantee optimal equipment condition and continuity of production.

③In the event of an equipment failure, what is the appropriate course of action?

In the event of an equipment failure, please contact our after-sales service engineers without delay. Our team will provide you with professional assistance and solutions in a timely manner.

④Please confirm whether installation or technical training will be provided following the purchase?

 We understand the importance of a positive customer experience with our drying equipment. Our professional engineers provide comprehensive installation support and technical training to ensure that our customers are equipped with the knowledge and skills to operate our equipment effectively.

⑤ Please confirm whether your company is able to fulfil specific equipment specifications?

Naturally, we can accommodate your request. Our R&D and design team is comprised of highly skilled professionals, dedicated to meeting the unique requirements of our diverse customer base. Should you have design ideas for specific drying equipment, we would be delighted to discuss them in more depth with you.

⑥Please specify which industries or applications your drying equipment is suitable for?

Our drying equipment is suitable for all industries requiring drying, baking, or other forms of drying. The specific drying needs of different industries or application scenarios are varied, and drying equipment can provide effective solutions to meet these diverse requirements. For further details on the scope of application and related cases, please refer to the 'Application Category Page' and 'Consulting Services > Customer Cases' on our official website. For further information on the scope of application and relevant case studies, please refer to the 'Application Category Page' and 'Consulting Service > Customer Cases' on our website.

⑦Please describe the types of drying equipment you provide?

We can provide a variety of heat sources and operational principles for drying equipment, tailored to the specific requirements of the products. The heat sources include gas, infrared, microwave, and others, while the operational principles encompass conveyor, drum, jet, and more. Our customers can select the option that best suits their needs or consult with us to determine the most suitable type of dehydrator.

⑧May I enquire as to whether you sell used equipment?

We are a machinery and equipment manufacturer. Each drying equipment item is produced according to the order, and our shipping equipment is all new manufacturing design. We do not sell used or recycled equipment. If you have a need for drying equipment, please do not hesitate to contact us.

⑨Please advise on the available payment methods?

We offer customers a range of flexible payment methods, including letters of credit, wire transfers and other payment options. In addition, we provide installment payments and a variety of financing services, with the aim of reducing the financial pressure on customers when purchasing equipment.

（Ⅱ）Warranty Policy

For a period of 1-5 years, customers can enjoy free warranty service. This covers both product-related issues (if the product is not used in accordance with the instructions, if modifications are made without authorisation, etc.) and quality-related issues. In such cases, customers are not required to pay for repair costs. Once the warranty period has elapsed, the user is entitled to benefit from our lifelong paid service. We guarantee the availability of spare and wear parts, ensuring the continued safe production of our drying systems throughout their entire life cycle.

(1)Please provide clarification regarding the scope of this warranty?

The warranty covers defects in materials or workmanship under normal use. In the event of a product or component proving to be defective within the warranty period, we will provide a warranty replacement or refund..

(2) Please advise on the best way to resolve this issue?

Ourapproach will be to consider one of three potential scenarios, dependent on the nature of the defect and the product in question。

Please send a brand new replacement for the defective product.

Should the faulty component of the product be identifiable, we shall dispatch the requisite replacement part and dispatch a service technician to the site to effect the replacement and installation.

In the event that a defect is identified, a service technician will be dispatched to investigate. Once the issue has been identified, the technician will either rectify the problem immediately or notify the required replacement part. The technician will then proceed to the site to service and repair the product.

（3) Could you kindly clarify how long the coverage is valid for?

The warranty period lasts for a period of between one and five years from the date of the original purchase of the industrial, commercial and domestic dehydrator. In the event of a warranty claim, replacement products or spare parts will be covered for the remainder of the original product warranty period or for 180 days from the date of replacement or repair, whichever is longer.

Please note that replacement parts purchased outside of a warranty claim are not covered by the warranty.

(4) Please be advised that the following items are not covered by this warranty?

This warranty does not cover abuse, misuse, improper maintenance or unauthorised alterations. Please note that any cosmetic and collateral damage will not be covered.

（Ⅲ）maintenance service  

1. Electrical customisation and maintenance service

We manufacture your order to the voltage rating required for your premises. All units are 3 phase, but single and dual carts can be customised with 240 volt single phase as an option. Upon delivery, the unit will be ready for minimal exhaust fan assembly. Once the installation is complete, simply connect your premises' 3-phase supply to the unit's main breaker, which is located in the control box. These units require no ongoing maintenance or consumables, only the cleaning that is necessary to comply with product specifications and local health authority regulations.

② Machinery customisation and maintenance services

Our equipment customisation and maintenance services include designing and manufacturing specialised equipment according to customer requirements, ensuring that the equipment meets the specific needs of the production process. Our maintenance services include regular inspections, troubleshooting, parts replacement and performance optimisation, with the aim of ensuring long-term efficient operation of the equipment. We provide round-the-clock technical support, responding promptly to customer requests in order to extend the lifespan of equipment, reduce periods of downtime and enhance overall productivity. A dedicated team of professionals guarantees that every service meets the highest standards and is tailored to meet the individual needs of our customers.

（Ⅳ）Technical support for training

1. Electrical customisation and maintenance service

We manufacture your order to the voltage rating required for your premises, ensuring a precise and reliable solution. All units are 3 phase, but single and dual carts can be customised with 240 volt single phase as an option to suit your requirements. Upon delivery, the unit will be ready for minimal exhaust fan assembly. Once the installation is complete, please connect your premises' 3-phase supply to the unit's main breaker, which is located in the control box. These units require no ongoing maintenance or consumables, only the cleaning that is necessary to comply with product specifications and local health authority regulations.

② Machinery customisation and maintenance services

Our equipment customisation and maintenance services include the design and manufacture of specialised equipment according to customer requirements, ensuring that the equipment meets the specific needs of the production process. Our maintenance services include regular inspections, troubleshooting, parts replacement and performance optimisation, with the objective of ensuring the long-term efficient operation of the equipment. We provide round-the-clock technical support, responding promptly to customer requests with the aim of extending the lifespan of equipment, reducing periods of downtime and enhancing overall productivity. A dedicated team of professionals ensures that every service meets the highest standards and is tailored to meet the individual needs of our customers.